POLICIES 

My priority is the safety and security of all clients, their pets, and their property. I have been carefully screened and trained. I absolutely love animals and passionate about delivering the best care available. I am insured, bonded, and licensed, and screened.

 

1. Hours:

Pet Sitting: 6AM-9PM every day!

Office: Monday - Saturday 8AM - 6PM / Sunday: 8AM - 12PM

 

Office Communication: Clients are welcome to reach out to the office of Posh Paws Pet Care any time during business hours. My forms of contact are by phone, email, or text message. I respond within 24 hours of contact. If I am contacted out of business hours, I will respond on the next business day unless it is an emergency.

2. New Client Orientation:

a. ​All NEW clients receive a complementary Meet and Greet. I would like to meet you and your pet(s) before services are scheduled. We'll review your pet's routine, any health concerns, supplies, home security, collecting a house key, and any other important information. Please know when scheduling a M&G it does NOT confirm I am committing to the service. The client, pet(s), and I, ALL need to feel safe and comfortable. If all parties are comfortable, we can proceed. 

b. Please make sure to have your forms completely filled out before this visit, so you have the opportunity to review the forms and policies before we meet.

c. North Carolina Law: All dogs, cats, and ferrets must be current on Rabies Vaccine. I have the right to decline services if pet(s) are not up to date.​

 

If a client moves or welcomes another pet into their family, a second M&G will be required. A $17.00 fee will apply.

3. Payments:

a. Requests for vacation/day trips services: payments are due the first day.

b. Requests for on-going mid-day dog visits/walks(M-F): 1-3 scheduled mid-days are billed on the last day of every month. 4-5 scheduled mid-days are billed on the 15th and last day of every month.

c. For Holidays a 50% deposit is due at booking.

d. PPPC accepts credit card, bank transfer, check payments.

e. Clients can pay invoice VIA quickbooks(I will send an email) or leave check payment on the first day of services OR mail check to:

Posh Paws Pet Care, LLC

14490 Falls of Neuse Rd.

Suite 149-105

Raleigh, NC 27614​

 

4. Scheduling Services:

a. All new service requests, terminating service or changes to service including adding, canceling, or adjusting scheduled service must be scheduled VIA Email at poshpawspcllc@gmail.com

b. Scheduling is on a first-come, first service basis. Requesting services in advance is always best to secure a spot.

c. If a daily client who books mid-day visits M-F must notify PPPC by 7am that day to avoid being charge for unnecessary visit(s). 

5. Vaccines and Flea Prevention:

a. PPPC only requires Rabies for pet sitting visits. However, if you're requesting Hiking or Dog Walks proof of immunization will be required.

b. All clients are responsible to maintain flea regimen. 

 

6. Daily Pet Care/Minimum Visits:

a. PPPC does NOT do every other day care services. This is for the safety of your pet and home. If a pet was in distress, PPPC can transport your pet to the vet hospital as soon as possible. In an emergency situation, time is of the essence. 

b. I recommend all dogs be visited three times a day, however I will agree to visit dogs twice a day.

*NOTE: If your dog(s) are urinating and defecating in the house because they can't hold it for 12 hours. PPPC has permission to add a third visit, if this occurs. Any additional visits will be added to invoice.

c. Puppies younger than 1 year old and seniors (10+) will require a minimum visit of 3 visits a day. No exceptions will be made. PPPC ONLY cares for the pets you list on the pet profile. (no wildlife)

7. Home Care/Sharing Visits/Injuries:

a. To honor your safety, I do NOT recommend job sharing with any third party in order to avoid inconsistent food intake, wrong medication, not locking a door properly, and any miscommunications. 

b. PPPC does not mind taking care of a couple of plants while you're away. However, if there is not enough time in the visit you have requested, this complementary add-on will not be completed. Potted plants or gardens may require more time and a longer visit should be scheduled. PPPC is NOT responsible if plants wilt.

c. Animal Behavior: Animal behavior can be unpredictable. PPPC does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client's animals or any third party. Further, if I am harmed or injured by the client's pet(s), the client/owner accepts full responsibility for the cost of any necessary medical attention required to PPPC or the animals.​

d. Electric Fence/Doggie Door: Pets with an electric fence must wear collars with fresh batteries at all times. Pets who have access through a doggie door into the yard must wear ID collars. PPPC will not be liable for any pets that roam beyond electric fence perimeter. If client requests the doggie door to be open, PPPC will not be liable for any theft, damages, wildlife entering your home/yard, etc.

 

8. Keys:

a. PPPC will need a set of house keys (even with a coded lock front door or garage) at the Meet & Greet. If client lives in an apartment, condo, or private community that does NOT have a key entry, I will need a FOB or key card to access your home.

b. Most clients find it more convenient to allow PPPC to hold onto their keys between services for future bookings.

c. A Lockbox is a great alternative if you wish to not have PPPC hold on to your keys. Clients can provide a lockbox. Please inform PPPC of combination at Meet and Greet. All safety measures will be taken to ensure the key(s) have no marks identifying that the key(s) belong to your home.

 

*NOTE: For key pick up and drop off. A $17.00 fee for each trip. PPPC does NOT leave keys under mats or pots, etc.​ A lockbox is a great alternative.

 

9. Inclement Weather:

​PPPC will shorten exercise during heavy rainfall. PPPC will not be walking during heavy snow, lightening thunderstorms, extreme heat, or any weather that may affect a dog walking service. In such cases, exercise time will be replaced with a potty break, indoor playtime and TLC.

 

*NOTE: PPPC will cancel Hiking Adventure Service due to inclement weather (this type of service does not replace a pet sitting visit) If they are calling for a chance of inclement weather, I will reschedule this service.

 

10. Neighborhood Dog Walks or Hiking Adventure Services:

ALL Dog Walks OR Hiking Adventures need to have ID tags & a well fitted collar/harness; NO aggression towards other people and dogs; Must be up-to-date with their vaccines, Must be treated with regular flea/tick medication (encounter insects on trail is unavoidable and I care about their health and well-being); must have a sturdy leash (NO retractable leashes- I can provide a regular leash if needed)

  • Hiking Adventures during warmer and cooler months will be conducted during certain times of the day to ensure your dog has an enjoyable and safe experience.

  • Hiking Adventures are Tuesday, Wednesday, Thursday between 8:30AM - 12PM

 

11. Emergency Vet Release/Care Treatment:

In case of pet illness or medical emergency when caring for your pet, I will take your pet to the veterinary hospital listed on the client profile. In the occasion that your specified vet is not available for any reason, I will take your pet to the nearest emergency veterinary hospital. You will be contacted first, if I am unable to get through, I will contact your Emergency Contacts.

  • A rate of $20 per half hour for PPPC to remain with the pet at the hospital.

 

12. Supplies:

Please have all pet supplies in stock prior to services to avoid additional charges that pet sitter may have to purchase if supplies run out during services.

 

13. Cancellation Policy:

a. For Vacation/Day Trip visits, clients are welcome to cancel services at your convenience up to 24 hours in advance from your first visit at no charge.  *(does NOT apply to Holidays) VIA Email at poshpawspcllc.gmail.com

b. For On-going Mid-day visits (m-f), clients must notify PPPC by 7am that day.

c. Last Minute Cancellation:

  • PPPC understands that it can be inconvenient to pay for services you don't need. Therefore, you can cancel up to 24 hours' in advance at no charge for Vacation/Day trip visits. On-going mid-day visits must cancel by 7am that day. However, last minute cancellations will be billed 50% of the total balance.

 

14. Holiday Cancellation Policy:

a. All services: If client fails to cancel within 10 days prior to the start day of booking, client will be billed 50% of the total balance.

b. ​A $5.00 fee will be added to each VISIT for the following Holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.

  • NOTE: There will be NO 'Overnight Stay' for these Holidays: New Year's Day, Halloween, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, & Christmas Day, and New Year's Eve.

 

15. Early Return to Home or Late Departure from Home:

PPPC understands life happens and sympathetic and essentially no one likes to pay for a service they are not going to use. When I receive a booking, I organize my schedule to make sure your pet's needs are met at your requested time and we stick to a strict no over booking policy. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of the time, regardless of whether client returned home early or departed later than prior reservation scheduled. No amount of money will be refunded to client for early returns or late departures from home by client after a reservation date has been agreed upon.

Contact/New Client

Phone

Email

919-449-4212

Hours of Operation

Office Hours: M-S 8am - 6pm

Sunday 8am-12pm

Pet Sitting: 6am - 9pm

Everyday!

Area of Service

Wake Forest(27587) and Raleigh(27614)